Terms and conditions

Last updated: [DATE]

1. Who we are

LabelLaunch is a trade name of [BUSINESS NAME], [ADDRESS], registered with the Dutch Chamber of Commerce (KvK) under number [KVK NUMBER], VAT number [VAT NUMBER]. Contact: getlabellaunch@gmail.com.

2. What we sell

Digital products (tech packs, size charts, the e-book, the manufacturer directory and packs of these) and the personal brand review, a service. Each product page describes what is included and in which file formats.

3. Prices and payment

All prices are in euros and include VAT. Payment is handled by Payhip. Your order is confirmed once payment is completed.

4. Delivery

Digital products are delivered right after payment through a download link on screen and by email. The brand review is delivered by email within 5 working days after we receive your answers and files.

5. Right of withdrawal

Digital products: by placing your order you ask us to deliver the files immediately and you agree that you lose your 14-day right of withdrawal once the download is made available (Article 6:230p of the Dutch Civil Code). Is a file broken, incomplete or not as described? Email us within 14 days and we will fix it or refund you.

Brand review: you may cancel within 14 days of ordering. If we have already started at your request, you pay for the part we completed; once the review is delivered, the right of withdrawal ends. On top of that, if you are not happy with your review, email us within 7 days of delivery and we refund you in full.

6. Licence

You may use our templates and files for your own brand: your products, product pages and communication with your manufacturers. You may not resell, share or publish the files themselves, alone or as part of another product.

7. Information, not advice

Our guides, numbers, calculators and reviews are general information based on our experience. Prices, duties, taxes and rules change and differ per country and supplier: always confirm them yourself. We are not liable for decisions you make based on our content, except in case of intent or gross negligence. Our liability is limited to the amount you paid for the product concerned.

8. Questions and complaints

Email getlabellaunch@gmail.com. We reply within 2 working days and aim to solve every complaint within 14 days.

9. Law

Dutch law applies. If you are a consumer, you keep the protection of the mandatory rules of the country where you live.